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1. Attain the recent syllabus of 7392X certification exam.
2. Go through the syllabus thoroughly.
3. Highlight the key points and understand the main concepts.
4. Undertake the practice exam to evaluate your performance.
5. Go through the syllabus again for revision.
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Question No. 1
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as Intended.
Which command would you use to do this?
Question No. 2
Which two Vector Variable types are strictly global in scope? (Choose two.)
Question No. 3
To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.
Which command would be entered in the vector to accomplish this?
Question No. 4
Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?
Question No. 5
A customer has the Elite Call Center package and wants Basic Call Management System (RCMS) for reports.
Which statement is true about this scenario?
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