Dumps 2020
Avaya 7492X Exam Dumps - How To Prepare?
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5. Go through the syllabus again for revision.
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Question No. 1
A customer has calls coming Into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if It is answered at a different site.
Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion? (Choose two.)
Question No. 2
A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.
Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?
Question No. 3
Given the following conditions:
In the Business Advance configuration
During agent surplus conditions
WHEN agents are available
The agent selection method is PAD
When a call arrives, how will the Communication Manager interpret the highest priority calls?
Question No. 4
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
Question No. 5
In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)
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